Manager, Client Success

Designation: Manager, Client Success
Department: Client Success
Location: Bangalore
Reports To: Co-Founders

Job Purpose:
This position will be responsible for working in close coordination with Co-Founders to develop deep and meaningful professional relationships with potential client contacts with the objective of selling the organization’s various software solutions and engineering services.

Core Principal Activities:

1. Research prospective accounts in targeted markets, pursue leads, and follow through for conversion to the organization’s software engineering services and solutions.
2. Understand the target markets, including industry, company, project, and company contacts, and determine which market strategies can be used to attract clients.
3. Maintain relationships with current clients and identify new prospects within the assigned area.
4. Follow the latest industry developments and stay up-to-date on corporate competitors.

Other Activities:

1. Collaborate with the marketing team to align and fine-tune client success efforts.
2. Continuously study competitors’ activities and suggest new products and services to management.
3. Utilize the organization’s CRM system effectively for reporting client visits, tracking competitor activity, planning activities, etc.

Qualifications and Skills:

1. Engineering degree, preferably in Information Technology, with a master’s in business management being desirable.
2. Experience in selling IT/Software Product Engineering Services.
3. Knowledge of Networking, Storage, Virtualization, Security, Embedded Systems, AI/ML, Metaverse/Immersive Technologies is preferred.
4. Ability to develop and sustain relationships at the CTO/VP of Engineering/Director of Engineering levels at prospective client companies.
5. Superior presentation skills – both written and verbal.
6. Proficiency in business software applications like MS Excel, Word, and PowerPoint.
7. Critical thinking, the ability to grasp information quickly, and the ability to communicate information clearly and concisely.
8. Excellent interpersonal skills.

Experience:

1. 3 to 5 years of client success experience in Information Technology.

Required Knowledge Domains:

1. Networking, Storage, Virtualization, IoT, AI/ML, Metaverse/Immersive Technologies, Computer and Network Security.

Additional Knowledge Advantage:

1. Experience in selling software solutions in the Cybersecurity, Multimedia, or Computer Graphics domains.

Accountability:
Reports to Co-Founders

Standard Expected:
Communication, Presentability, Teamwork, Integrity, Initiative