Store Manager

Position: Store Manager
Grade: 5
Department: Retail
Location: US
Reporting to: Director of HR & Operations
Reportees: SE, SSE, ASM

To manage all day-to-day operations of the store, ensuring maximum sales and efficient operations, and to report directly to the Director of HR & Operations on all matters.

Sales and Reporting

• Drive maximum sales, ensuring sales targets are met or exceeded, and lead others to do the same.
• Break down sales targets to weekly and daily individual targets.
• Produce timely and quality reports for Head Office (HO) including staff attendance, leave balances, payroll adjustments, customer feedback, maintenance, and employee performance.
• Submit daily sales reports and other required reports to HO in the required format and within set timelines.

Staff Management

• Monitor staff performance and collaborate with the Director of HR & Operations on people management decisions.
• Train, develop, motivate, and incentivize staff.
• Conduct supervision and appraisal of staff where appropriate.
• Plan staff working hours and coordinate leave, ensuring appropriate cover.
• Ensure staff adhere to the appropriate dress code and presentation standards, including ordering uniforms and badges.

Inventory Management

• Take responsibility for all inventory management.
• Conduct daily inventory checks.
• Answer all HO queries regarding stock.
• Monitor size availability and arrange stock transfers if required.
• Ensure receiving and sending stock meets KPIs.
• Manage the supply of shopping bags, tags, barcodes, and hangers.
• Ensure the store is well supplied with office necessities.

Store Presentation and Maintenance

• Ensure the store is presented in line with Company quality standards at all times.
• Visual merchandise the store and adhere to window display instructions.
• Ensure goods are well displayed, tidy, and ironed.
• Manage and maintain the store and its equipment.
• Ensure the store is clean and tidy at all times.
• Coordinate and supervise maintenance repairs and improvements with the store maintenance provider, even outside of store opening hours.

Customer Service

• Provide excellent customer service to meet Company quality standards.
• Handle customer complaints efficiently.
• Conduct customer service feedback surveys and collect customer feedback.
• Maintain a customer database with provided details.

Health & Safety and Policy Adherence

• Adhere to all health & safety procedures, including those of the mall.
• Communicate information between mall management, Store Manager, and HO.
• Ensure staff are up to date and compliant with all Company policies and procedures.
• Open and close the store as required.
• Report any issues directly to the Director of HR & Operations to problem-solve and find the best course of action.

Essential Skills

• Analytical skills
• Leadership and team player qualities
• Organizational and methodical tasking
• Fast working and multi-tasking abilities
• Good communication skills
• Proficiency in Microsoft Office, particularly Excel
• Maths & English qualifications
• English speaking
• Experience in women’s fashion

• 100% sales target achievement
• Conversion target achievement
• Units Per Transaction (UPT) target achievement
• Stock loss target achievement