Sales Manager

Key ResponsibilitiesACCOUNTABILITIES Primarily responsible for ensuring & expanding B2B sales business across Rental &Leasing Customers, Fleet Customers, Wholesale & Tenders including but not limitedto Ministries & Govt bodies like MOH, MOE, MEW, MOI, MOD, PART, PAFM, PAI,PAEET, K-Companies like KOC, KNPC, KIPIC, KOTC, etc. Devise & execute robust strategies for market penetration in B2B sales for all assignedbrands including but not limited to Jaguar, Maserati, Bentley, Ferrari, Lynk&Co, etc. Manage team of B2B Sales executives & drive sales through effective collaborationamongst the sales team & involve in deal negotiation to conclude bulk deals. Should be excellent in pricing & promotional strategies for outright sales of productsthrough fleet & tender sales, should also be well versed in Rental & Leasing businessmodels to effectively handle rental & leasing customers. Coordinate with brand managers & marketing managers to devise marketing strategies& tactical approach for enhancing B2B Sales. Provide market intelligence reports on potential new fleet & tender sales, informationon competition sales & marketing strategies, etc. Develop excellent rapport with Banking & NBFCs for availing excellent financialsupport for our customers to ensure closure of deals involving financing.PEOPLE Liaise with the Brand Manager to define recruitment needs and coordinate with therecruitment team to attract potential candidates. Build and develop a stable team that works together to deliver ‘OperationalExcellence’ with a target of 90% employee retention. Develop and implement clear job descriptions, roles & responsibilities for all yourteam members. Set objectives for each role aligned to market opportunity and worldwide best-in-class performance. Ensure a structured induction plan is in place for all new employees in line  Ensure a straightforward monthly performance management programme with best-practised KPIs are in place for all roles. Develop training needs analysis, liaise with the training department on eachemployee and ensure a clear development plan aligned with the manufacturer Promotes a culture of learning and development, leading by example by constantlyseeking to improve skills and performance and ensuring that all employees drivetheir growth.team and every decision we make. RESPECT, INTEGRITY, PASSION,EXCELLENCE, INNOVATION, AND TEAMWORK.CUSTOMER Ensure that we have a ‘Customer First’ culture across the business. Exceed all manufacturer (Customer Satisfaction Index) objectives and achieve No.1in region performance aligned with the  vision. Weekly monitoring of all Customer Service Centre surveys (non-dealt, lost a sale &sales call analysis) and trends and developing appropriate action plans for anyareas of weakness to take immediate action against critical customer feedback. Assess customer inquiries management levels by selectively monitoring our callrecordings. Ensure all customer complaints are recorded on CDK and follow the complaintsmanagement process. Monitor results weekly via CRM Executive for all the captured data and qualityobjectives. Ensure all steps of the CRM 360 plan are executed weekly and monitorresults whilst continually evolving the goal to improve customer retention. Analyse sales customer retention, set objectives and develop appropriate plans toimprove. Develop and use prospecting systems to create additional sales leadsMANUFACTURER Build solid and influential relationships with Brand manufacturer representatives. Ensure manufacturer sales department VRM & Scorecard standards with a robustweekly performance monitoring tool. Ensure manufacturer sales & wholesale objectives are undoubtedly tracked &achieved. Develop explicit action plans to address any VRM or KPI performance behind theobjective. Work with the GM to develop and monitor short, medium and long-term businessplans. Ensure Dealership facilities are managed and presented to the highest standards. Take responsibility for sales department manufacturer bulletins and communicationsand ensure any required action is taken immediately. Ensure manufacturer reporting and forecasts are done ahead of time and withabsolute accuracy. Achieve top band scores of manufacturer’s audits and mystery shoppingOPERATIONAL EXCELLENCE Develop and agree on self-management planner & routines with GM Hold scheduled meetings and calls with marketing, PDI and service managers tomaintain consistency and further develop joint activities. Carry out daily one-to-one diary reviews with the sales team and ensure all KPIs aremet. Set, agree and achieve individual departmental Key Performance Indicators “KPIs”with each sales team member. Monitor and measure operational performance and KPIs against competitors in themarket and region. Implement and control  sales process and CDK sales process standards. Constantly monitor and apply best management and operational practices based onbest-in-class worldwide. Define, develop and implement clear strategic plans to achieve manufacturer and Develop a documented sales & marketing plan based on available stock, marketopportunity and business objectives. Ensure at all times that website content is relevant and timely updated Hold effective daily team meetings to discuss relevant business KPIs with definedstructured agendas.FINANCIAL Develop stretching financial business plans for the Department and translate theminto targets for their teams. Achieve department profit margins & KPIs as defined within BusinessPlan. Daily action to review the profit performance of all invoiced deals against BusinessPlan targets. Conduct a monthly review of management accounts, operating controls andcomposite figures to initiate improvement as required Controls costs and expenditures within budgets, reviewing all debtor situations(customer) on a weekly/monthly basis. Increase profitability by continually reviewing the financial structure and adapting asrequired, such as discount levels and gross margins. Manage group stock levels in line with predefined guidelines with all UsedCars displayed on both and manufacturer websites. To ensure sign-off of every deal file to confirm all paperwork is correct and bothparties have completed all areas of the sales contract.KEY SUCCESS CRITERIA Possess strategic vision for short and long-term business development Strong leadership skills and expert in team building, motivation and interpersonalrelationships A positive, confident and inspiring character Self-motivated and highly driven with the highest standards of personal andbusiness performance Innate ability to drive and manage change Logical, analytical and systematic thinking Demonstrate a positive image of a role model employee and lead by example with ahigh level of ownership and integrityEducation Diploma, University degree, Bachelor’s Degree in Business Administration orMarketing is preferableExperience Minimum 7 years in similar position or related to business. Relevant Experience: 3 years of experience in automotive industry.Competency & Skills Sales & Marketing Skills Analysis Skills Strategic Planning Abilities Business Development Skills Strong Communication Skills Collaboration and Motivation Skills

Educational Details: Bachelor degree

State: Capital

Qualifications: Bachelor degree

Created Date: 2024-11-15

Experience: - year

Salary: 1250 KD-1500 KD

Industry:

Openings: 1