Tele Sales

Requirements:

● Proven experience as a Team Leader or similar role in telesales and customer support.

● Strong leadership, communication, and interpersonal skills.

● Demonstrated ability to achieve sales targets and manage a high-performing team.

● Analytical mindset with the ability to interpret performance data and make informed decisions.

● Familiarity with CRM systems and telesales software.

● Bachelor’s degree in Business, Marketing, or a related field.

Suggestions for Tasks and Responsibilities:

1. Regular Training Sessions: Schedule regular training sessions to keep the team updated on new products, sales techniques, and customer service best practices.

2. Performance Monitoring: Implement a performance monitoring system to track individual and team progress towards targets.

3. Feedback Mechanism: Create a feedback mechanism where team members can provide suggestions for improvements and voice any concerns.

4. Motivational Activities: Organize motivational activities such as team-building exercises, recognition programs, and incentives for high performers with HR.

5. Customer Feedback Analysis: Regularly analyze customer feedback to identify areas of improvement in the telesales and chat processes.

6. Process Automation: Identify repetitive tasks that can be automated to improve efficiency and reduce manual workload.

7. Collaborative Planning: Work closely with the sales and marketing teams to ensure alignment of goals and strategies.

8. Quality Assurance: Implement quality assurance processes to ensure that all customer interactions meet the company’s standards.