Customer Service Representative

• Housing: Company-provided accommodation
  
• Food Allowance: RMB 800 per month (Approx. INR 9,600)
• Annual Bonuses: Year-end bonus equivalent to one month's salary + performance-based bonuses on hitting targets
• Overseas Travel: Opportunities for professional development, including overseas travel for training and product launch events
  Contract Terms: 3-year contract with potential for renewal based on performance
  Required Experience: 1-3 years of experience in customer service, preferably in outdoor gear, photography accessories, or related fields
  Graduation/Post-Graduation: Bachelor’s degree in Communication, Business, Marketing, or related field
  Local Candidate or Any Other City/State Preference: Preferred from the South side
  Communication Skills: Excellent oral and written communication skills in English
  Languages Known: English Preferred
  Key Competencies (Knowledge, Skills, Attitude & Behavior):
• Knowledge: In-depth understanding of product/service offerings, proficient in customer relationship management systems, familiarity with problem-solving techniques in a customer service context
• Skills: Exceptional communication skills, both verbal and written, strong multitasking abilities in a fast-paced environment, proficient in using customer service tools and software
• Attitude & Behavior: Customer-centric approach with a proactive mindset, empathy and patience when addressing customer concerns, positive and adaptable attitude towards evolving customer needs
  Age: Preferably Male
  

Job Title: Customer Service Representative
Department: Product and Service
No. of Openings: 1
Job Type: Onsite
Job Location: Freewell Industry Company Limited, Unit No. A 222, 3F Hang Funf Industrial Building, Phase 2 NO.2G Hok Yuen Street, Hung Hom, Kowloon, HK
Job Timing: 9 AM to 6 PM