Quality Control (QC) Manager

Job Title: Quality Control (QC) Manager
Department: Quality Control
Mission: Agriculture Transformation for Farmers' Prosperity

The QC Manager is responsible for ensuring product and process quality through the development, implementation, and continuous improvement of quality control procedures and systems. This role is pivotal in strengthening process standardization, improving supplier quality, enhancing customer satisfaction, and ensuring compliance with regulatory requirements. The QC Manager will lead a team to promote a culture of quality excellence and continuous improvement, aligned with Krushi India's mission of transforming agriculture for farmers' prosperity.

• Develop, implement, and maintain documented Standard Operating Procedures (SOPs) for all quality control activities.
• Conduct regular audits to ensure adherence to SOPs and identify areas for improvement.
• Provide training to QC staff on standardized procedures to ensure uniform quality practices.

• Establish a supplier qualification process to ensure suppliers meet quality and reliability standards.
• Conduct regular audits of suppliers' quality control practices to maintain high standards.
• Collaborate with suppliers to implement corrective actions and continuous improvement measures for quality issues.

• Design and implement a system for collecting customer feedback regarding product quality and service.
• Analyze customer feedback to identify improvement areas and opportunities to exceed expectations.
• Develop and execute corrective actions based on customer feedback, ensuring a proactive approach to quality enhancement.

• Identify and implement quality improvement initiatives across production and service processes.
• Analyze data and trends to pinpoint areas for improvement and drive initiatives.
• Lead and participate in Kaizen events (continuous improvement workshops) to identify and resolve quality concerns.

• Stay informed about relevant industry regulations and standards, ensuring compliance in all QC processes.
• Develop and implement processes to ensure the company meets all applicable quality regulations.
• Conduct internal audits to verify compliance with regulatory requirements.

• Assess the training needs of QC staff based on evolving practices and emerging technologies.
• Develop and deliver targeted training programs to enhance the skills and knowledge of the QC team.
• Encourage and support the continuous professional development of QC staff.

• Lead, mentor, and develop a high-performing QC team, ensuring a strong focus on quality excellence.
• Oversee the recruitment, training, and performance management of QC staff.
• Foster a culture of accountability and quality-focused practices within the department.

• Maintain open communication with departments like production and sales to align on quality control processes and requirements.
• Collaborate with internal and external stakeholders to ensure consistent quality across all operations.
• Prepare and deliver reports on quality control activities, performance metrics, and continuous improvement initiatives.

• Education: Bachelor’s/Master's degree in Quality Management, Engineering, or a related field.
• Experience: Minimum of 5-8 years of experience in quality control management, preferably in the agricultural sector or a related industry.
• Skills:
  • Strong leadership and team management skills.
  • Knowledge of quality control regulations and industry standards.
  • Proficiency in data analysis and quality management systems.
  • Excellent communication and collaboration skills.
  • Experience with continuous improvement methodologies (e.g., Kaizen, Six Sigma).