Service Engineer (CNC Machines)

Location:

• Ahmedabad: 4 Persons
• Bangalore: 2 Persons

Salary: ₹20,000 to ₹30,000 per month

Experience: Minimum 2 years

Education:

• MBA
• Bachelor's degree in Electrical or Mechanical Engineering

Languages: Proficiency in both English and the local language is required.

Travel: Willingness to travel throughout India for machine installation and maintenance.

We are seeking skilled Service Engineers to join our team, specializing in CNC (Computer Numerical Control) machines. The ideal candidates will have a strong technical background, with experience in the installation, maintenance, troubleshooting, and repair of CNC machinery. The role demands a proactive approach to customer service and the ability to work independently while traveling to client sites across India.

• Installation & Commissioning:

  • Install and commission CNC machines at customer sites, ensuring accurate setup, calibration, and system integration.
  • Conduct machine testing to confirm optimal performance according to manufacturer specifications.

• Troubleshooting & Repairs:

  • Diagnose and resolve mechanical, electrical, and software issues in CNC machines.
  • Repair or replace faulty components to restore machine functionality quickly and efficiently.

• Preventive Maintenance:

  • Develop and execute preventive maintenance plans to reduce downtime and prolong machine life.
  • Regularly inspect and service machines to identify and address potential issues before they cause disruptions.

• Technical Support:

  • Provide technical support to customers, addressing questions and resolving performance-related concerns.
  • Assist clients with machine programming, software updates, and control system modifications.

• Training & Documentation:

  • Train customer staff on the proper operation, maintenance, and safety protocols of CNC machines.
  • Prepare detailed service reports, documenting all work completed, parts replaced, and future service recommendations.

• Customer Interaction:

  • Build and maintain strong customer relationships by providing timely, professional service.
  • Work closely with the sales team to share feedback on customer needs and identify opportunities for machine upgrades or additional services.

• Education:

  • Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.

• Experience:

  • Minimum of 2 years of proven experience as a Service Engineer or Technician in the CNC machinery or manufacturing industry.
  • Strong knowledge of CNC machine systems, mechanical components, and control systems.

• Skills:

  • Ability to read and interpret technical manuals, schematics, and machine drawings.
  • Strong problem-solving skills with experience diagnosing mechanical, electrical, and software issues.
  • Hands-on experience with machine tools, electrical systems, PLCs, and automation components.
  • Proficiency with diagnostic tools, hand tools, and test equipment.
  • Excellent communication and interpersonal skills to effectively interact with clients and team members.