ICAC Manager

The ICAC Manager is responsible for ensuring the smooth functioning of the business unit while maintaining compliance with existing processes. The role involves overseeing staff productivity, enhancing operational efficiency, managing security protocols, and ensuring high satisfaction scores from applicants, missions, and employees.

• Operational Management:

  • Ensure smooth functioning of the ICAC business unit.
  • Maintain compliance with all existing processes and meet defined Service Level Agreements (SLAs).
  • Conduct manpower planning and forecasting to meet operational needs.

• Staff Productivity and Development:

  • Maintain high levels of staff productivity and efficiency, both qualitatively and quantitatively.
  • Provide necessary product and process training to all staff on a regular basis through coaching and development programs.

• Process Improvement:

  • Enhance processes to improve the quality and efficiency of the unit.
  • Lead new process rollouts within the respective ICAC.

• Security Management:

  • Manage security protocols, including physical and information security.
  • Ensure effective controls are in place to pre-empt any physical or data security breaches.

• Customer and Employee Satisfaction:

  • Responsible for monitoring and improving the Satisfaction Index/Score from applicants (Voice of Customer).
  • Ensure high Satisfaction Index/Score from missions (Voice of Mission).
  • Monitor and improve the Satisfaction Index/Score from employees (Employee Satisfaction).

• Relationship Management:

  • Develop and manage relationships with various missions to ensure alignment and support.

• Education: [Insert required education, e.g., Bachelor's Degree in Business Administration, Management, or related field]
• Experience: [Insert required years of experience, e.g., 5+ years of experience in operations management, preferably in a similar role]
• Skills:
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Proven ability to enhance processes and improve efficiency.
  • Strong analytical and problem-solving abilities.
  • Familiarity with security protocols and risk management.