Service Manager

Job Title: Service Manager

The Service Manager is responsible for ensuring uninterrupted service support for customers using Cummins-powered DG Sets. The role requires proactive management of service requests, breakdown resolution, and regular maintenance of equipment. As a key liaison between the service team and customers, the Service Manager plays a critical role in maintaining high levels of customer satisfaction and ensuring operational readiness of equipment.

1. Service Support Management:

   • Maintain 24/7 availability for customer support, addressing breakdowns, and assigning technicians for immediate response.
   • Ensure timely resolution of breakdowns, which may require addressing issues during off-hours.

2. Technical Team Guidance:

   • Lead and guide a team of technicians in troubleshooting, fault rectification, and preventive maintenance of DG Sets powered by Cummins engines.
   • Focus on effective manpower management to ensure team readiness and swift response to service requests.

3. Customer Relations & Complaint Resolution:

   • Resolve customer complaints personally if escalated beyond technician or engineer level.
   • Build and maintain strong relationships with customers through regular communication and site visits.

4. Maintenance & Equipment Records:

   • Oversee scheduled maintenance compliance (B, C & D levels) to ensure 100% adherence.
   • Maintain detailed equipment records and compile monthly reports on equipment conditions, breakdowns, site work, and technician performance.

5. Engine Overhaul Supervision:

   • Oversee the overhauling of engines at the service yard, ensuring quality and efficiency.
   • Conduct pre-inspections of generators before dispatch to sites to confirm readiness.

6. Spare Parts Procurement & Vendor Coordination:

   • Procure necessary spare parts for engines, managing orders for both local and overseas parts suppliers.
   • Coordinate with vendors for repairs of engine sub-assemblies (e.g., fuel pumps, injectors, radiators), focusing on procuring quality materials and competitive services.

• Minimum 3-5 years of experience in a similar role, with in-depth knowledge of Cummins Generator engines and systems.
• Proven ability to manage teams, respond to breakdowns, and maintain equipment records.
• Excellent communication skills for customer interaction and vendor coordination.
• Strong problem-solving skills and ability to work effectively under pressure, especially during off-hours.

• Salary: $1800 - $2000 per month (based on experience and qualifications)
• Accommodation: Shared accommodation in the company flat
• Medical Insurance: Provided
• Annual Leave: 30 days paid leave, with return airfare
• Gratuity: End-of-term gratuity as per UAE laws
• Additional Information: Family status is not provided.