Service Engineer

Job Description: Service Engineer

Key Responsibilities:

• Coordinate with parts suppliers for parts procurement to ensure timely availability.
• Oversee workshop operations by conducting daily follow-ups and status checks with the workshop engineer, ensuring smooth workflow in the morning, afternoon, and evening shifts.
• Prepare estimations based on work orders received from technicians and ensure their accuracy.
• Handle customer interactions, including addressing queries and ensuring customer satisfaction.
• Collaborate with technicians to oversee and inspect the work being performed on vehicles.
• Collect payments from customers and ensure all financial transactions are handled efficiently.
• Explain and discuss estimations with customers to obtain necessary approvals.
• Generate invoices using Autorox software and ensure accurate billing.
• Coordinate with superiors and team members to ensure seamless workflow and operational efficiency.
• Conduct test drives with technicians to verify the quality of repairs before and after the work is completed.

Qualifications and Skills Required:

• Education: Diploma in Automobile Engineering (3 years) or a Degree in Automobile Engineering (4 years).
• Experience: Minimum 2 to 5 years in a similar role.
• Communication: Proficiency in English for effective communication.
• Technical Skills: Familiarity with Autorox software and knowledge of vehicle inspection and repair processes.

Additional Preferences:

• Ownership of a motorbike and proximity to the workplace is preferred.
• Valid four-wheeler and two-wheeler driving licenses.
• Strong supervisory and quality assurance capabilities are mandatory.

Salary Range: ₹3,00,000 to ₹4,20,000 per annum.

Work Environment:
The role demands active engagement with workshop operations, customer interactions, and hands-on involvement in vehicle inspection processes. Candidates should possess a proactive attitude, a commitment to quality, and the ability to manage multiple tasks efficiently.