Service Engineer – South

Job Title: Service Engineer – South
Location: Work from Home (Travel to solar sites when required)
Educational Qualification: Diploma or BE in Electrical Engineering
Experience: 1 to 3 years in solar engineering (Tamil Nadu)
Languages Required: Tamil, English (Hindi is optional)
Skills Required:

• Technically sound
• Teamwork-oriented
• Strong customer relationship management
• Good communication, planning, and organizational skills

Job Summary:
The Service Engineer will be responsible for providing support during the pre-installation, installation, and post-installation of solar string inverters. The role involves attending client calls, offering both remote and on-site assistance, analyzing installations, suggesting modifications if necessary, and addressing service issues related to previously installed string inverters.

Roles & Responsibilities:

• Oversee the complete territory of Tamil Nadu and other southern states based on service requirements.
• Provide technical support to solar installers and EPC customers.
• Maintain a database of client service calls and solutions provided.
• Travel to solar sites in Tamil Nadu as required.
• Communicate effectively with clients, managing their technical queries and maintaining strong relationships with clients and the operations team.
• Provide modifications and rectify service issues as needed in previously installed inverters.
• Ensure the adherence to user manuals and inverter installation instructions.

Key Requirements:

• Minimum 1 year of experience in solar project or service engineering.
• Ability to work effectively in a team and manage client expectations.
• Strong communication and leadership skills.