Client Success Partner (Work From Home)

Experience: 2 - 7 years
Salary Range: ₹4 lacs - ₹8 lacs per annum
Job Type: Full-Time, Remote
Working Hours: Shifts between 4 PM - Midnight & 10 PM - 6 AM (IST)

As a Client Success Partner, you will provide direct administrative support, manage client relationships, and ensure seamless coordination for events. This role involves a mix of administrative duties, client servicing, and hands-on event assistance to ensure a superior guest experience.

• Respond to client inquiries and emails promptly.
• Assist with daily operations of the Catering Sales & Conference Services team.
• Coordinate tasting appointments for clients and follow up post-tasting.
• Create contracts, order tickets, and finalize invoices.
• Manage weekly kitchen order updates and event confirmation processes.
• Ensure final confirmation of events 2 weeks in advance and follow up 1 month prior for weddings.
• Update guest count, event timelines, and rental requirements.
• Add new dishes to the Master Menu.
• Follow up for feedback post-events and take necessary action.
• Generate and handle corporate leads.
• Seek feedback on weekly orders every Monday and maintain records.

• Experience: Prior experience in events, food & beverage, catering, hotels, or resorts is advantageous.
• Technical Skills: Proficiency in Microsoft Office Suite (Excel and Word); knowledge of TripleSeat and AllSeating is a plus.
• Interpersonal Skills: Must be professional, enthusiastic, and possess excellent verbal and written communication skills.
• Organizational Skills: Strong attention to detail and the ability to meet deadlines in a fast-paced environment.
• Flexibility: Open to working in shifts; energetic and adaptable to change.
• Customer Focus: Strong convincing power and a client-centric approach.
• Discretion: Maintain client privacy and exercise a high level of discretion.
• Preferred: Banquet sales experience is desired.

• Competitive salary.
• Opportunity to work remotely.
• Dynamic and supportive team environment.

• Graduation in any discipline.
• A degree in Hotel Management (BHM) is preferred.

Key Skills: Organizational skills, client success, communication (verbal and written), customer focus, food & beverage knowledge, and convincing power.