Sr.Software Engineer

Job Vacancy Requirements Support Engineer Hiring Department Operations Job Title :-  Software Support Engineer Job Description :-â—� This position is in charge of being the first line of support for a developer oriented Authentication Broker (SAAS) platform. â—� Be capable of evaluating each case to provide a pertinent and correct answer to guide or solve the incidents presented. â—� Be able to ask the right questions on more complex incidents to enrich the tickets before sending them to the next support line. â—� Responsible to test code in order to find bugs. â—� Responsible to assist in development of new/existing software â—� Candidate must be able to adapt to the needs of the client and thereby adapt to the ever-changing job responsibilities. Requirements â—� MUST be fluent in written English. â—� CS degree or equivalent experience preferred â—� Junior level developer in at least 2 of the following languages and technologies â—‹ Node.js â—‹ Socket.io â—‹ Ember.js â—‹ React (iOS and Android) â—‹ Windows Phone â—‹ Ionic â—‹ Swift iOS â—‹ Objective C â—‹ Windows Store JS â—‹ Servicestack â—‹ Windows store c# â—‹ Play2Scala â—‹ Phonegap â—‹ PHP (Lavarel, symfony) â—‹ Ruby on Rails â—‹ Ruby â—‹ Golang â—‹ NancyFX â—‹ Phyton â—‹ Xamarin â—‹ ASp OWIN â—‹ ASP Classic â—‹ Vanilla â—‹ Angular.js â—‹ Angular2.js â—‹ Jquery â—‹ Java â—� Own a working computer (Laptop) â—� Have an acceptable (+2mbps) and constant internet connection Preferred Skills â—� Basic awareness of Authentication and Authorization concepts â—� Basic awareness of JWT Responsibilities â—� Be the first contact for customers when reporting incidents with the platform use. â—� Provide quick response to the customer inquiries using the documentation available. â—� Diagnose quickly and accurately the incidents reported. â—� Document all incidents to enrich the knowledge base. â—� Continuously train on the SaaS platform being supported. â—� Redirect complex incidents to the corresponding support group in 2nd and 3rd line of support. â—� Maintain Avg. 1st response time. â—� Work as part of the development team and QA team to assist in development and testing.

City: Ahmedabad

Recruiter: Neha Jain - +91 70697 10005

Created Date: 2024-11-15

Experience: year

Salary:

Industry:

Openings: 1