Front Office Manager

We are seeking a highly skilled and dynamic Front Office Manager to oversee and manage all front office operations for our prestigious hotel/office. The ideal candidate will be responsible for ensuring smooth guest and visitor interactions, managing front desk staff, and maintaining excellent service standards.

Key Responsibilities:

Front Desk Management: Supervise daily front office operations, including check-ins, check-outs, and guest inquiries.

Team Leadership: Manage, train, and mentor the front office team to ensure outstanding customer service.

Customer Service Excellence: Address guest concerns, resolve issues, and enhance guest satisfaction.

Reservation Handling: Coordinate room bookings and reservations while optimizing occupancy and revenue.

Financial Oversight: Manage front office budgets, billing, and ensure timely and accurate invoicing.

Communication Liaison: Act as the primary point of contact between management, guests, and other departments.

Problem Resolution: Resolve complaints and emergencies quickly and professionally.

Administrative Tasks: Ensure the accuracy of guest records, handle correspondence, and maintain operational reports.

Qualifications:

Educational Background: Bachelor’s degree in Hospitality Management or related field preferred.

Experience: 3-5 years of experience in front office management or guest relations in a hotel or office environment.

Skills:

Strong leadership and interpersonal skills.

Excellent communication in English; knowledge of additional languages is a plus.

Ability to work under pressure and multitask effectively.

Proficiency in front desk software and MS Office Suite.

Problem-solving skills with attention to detail.

Working Hours:

Full-time position, flexibility in work schedule required, including weekends and holidays.