COO-Hospitality

REQUIRED SKILLSLeadership and communication skills are paramount to successfully manage 460 operations staff many of whomare early in their career and therefore needing continual training and management. You will have highemotional intelligence, be a clear and confident communicator both verbally and in writing, be fluent inEnglish, be approachable and engaging with your team and peers, and lead by example in delivering the BigSquare brand promise.In order to plan, coordinate and monitor multiple activities across our growing portfolio of restaurants you willhave first class organisational skills and by nature you will enjoy planning and task delivery.Big Square strives to give each of our customers a fun and dignified dining experience. The Head of Operationswill have a deep appreciation of the requirement to deliver great customer service and ensure it is delivered ineach and every customer engagement. Responsibility for achievement of our financial objectives requires financial literacy and the Head of Operationsbeing comfortable in preparing a financial budget, reporting on performance against budget, and understandinghow operational activities and financial performance intersect.KEY RESPONSIBILITIES1. Strategic- Live the company values and support the continual development of the company culture- Implementation of the Strategic Plan- Assist the Central kitchen and stores team with capacity building, logistics planning, productquality/consistency and forward planning in order to enable them support our future growth plans- Liaise with the Development Department on a regular basis in order to ensure that new shop openingsare well-planned and executed2. Financial Management- Monitor and achieve turnover vs target- Improve profitability at restaurant level- Engage existing and possible new/international suppliers on a regular basis in order to reduce inputcost, ensure logistical effectiveness and keep them abreast of growth plans 3. Talent Management- Capacity building in order to position our brands for future growth- Design the organisation structure, performance metrics, incentive plans, and performancemanagement techniques for all operational staff- Identify training needs and work with the training team to implement the training and developmentplan4. Customers- Improve and maintain a high level of customer satisfaction by making their experience memorablewith every visit, constantly innovate and implement unique experiential concepts in order to achievethis5. Compliance- Maintain Standards by improving compliance of brand standards- Develop an approved suppliers list and product spec document- Maintain a strong relationship with our strategic partners (Suppliers, Vivo, Kobil, Knight Frank andvarious land lords) by meeting with them on a regular basis- Implementation of all company policies and procedures6. Innovation- Regular product development, keeping up to date with local and international trends- Pioneer new products and concepts to keep us ahead of competition- Work with marketing to deliver a continual growth plan- Develop and implement a marketing calendar with the marketing dept.

City: Nairoba

Recruiter: nidhi Chakhaiyar - +91 92657 23772

Experience: year

Salary:

Industry:

Openings: 1