Restaurant General Manager (RGM)

• Ensuring that the highest standard of customer service is consistently maintained in
line with objectives
• Ensuring that any complaints are professionally and diplomatically dealt with in
accordance with company procedures
• Ensuring that all products are prepared, cooked, and held in accordance with all
policies and procedures
• Ensuring that all equipment and store facilities are maintained within Company
guidelines, encompassing both hygiene and safety requirements
• Ensuring the successful implementation of all local marketing strategies and
continually informing all staff of any changes to pricing, products, and promotions
• Providing consistent training and development for all staff and management in
accordance with current company practices
• Conducting & supporting the effective recruitment, selection, and onboarding of
all staff, ensuring these processes follow a formal, logical, and professional manner
always in accordance with company practices
• Ensuring that all safety, security and accident Reporting policies, practices and
processes are consistently followed for the safety of staff, customers, and visitors
• Dealing professionally with all employee grievances and ensuring that appropriate
behaviour is consistently maintained
• Ensuring that all staff and management always maintain a professional image in
accordance with company uniform requirements
• Source and formally communicate all new and changed information to all staff
and management
• Coaching and supporting all team members & management to ensure that the
store and company objectives are consistently achieved
• Ensuring that rosters are completed in line with your labour budget
• Ensuring that all paperwork, computer, and employee files are maintained in a
safe and orderly manner in line with the Company Privacy Policy.

Skills :- 

• Must possess excellent customer service skills and have demonstrable
experience in dealing with difficult customers
• Must have excellent interpersonal (written and verbal) communication skills
• Must have competent computer skills
• Must have demonstrable leadership skills including experience in recruitment,
selection, training, performance management, safety, security and
managing difficult situations
• Must have demonstrable leadership skills including motivating, delegating
and co-ordinating both current and future activities to ensure that a
professional team-based environment is created and maintained
• Must have a good working knowledge of P&L’s, store paperwork and general
accounting activities including payroll

Store Performance
• Restaurant General Manager will ensure the Store Performance is monitored by
POP Balanced Score Card periodically
• Key Performance Indicators (KPI’s) are indicated in the Budget/Target columns
• Budgets are delivered Quarterly by Operations
• Restaurant General Manager is responsible to ensure the stores will have Customer
Lead, People Lead, Product Lead and Facility Lead. All management employees
must participate in or contribute to POP
POP Business Reviews
• POP Business Reviews are completed in week one (1) every period with your Area
Coach
• Restaurant General Manager will help all Leads prepare, know results and actions
to improve, prior to review
• All supporting documents must be reviewed and available.
• All POP SMART Actions must be written prior to review, they will then be discussed
and approved by Area Coach

• • Must have completed LAS, LAR1, LAR2 and Board of Review
• Candidate Should have experience in QSR.