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Restaurant General Manager (RGM)
Restaurant General Manager (RGM)
Alliance Recruitment Agency
Melbourne, Victoria, Australia
Job Views: 214 views
We are looking forRestaurant General Manager (RGM) - Australia location. Job Purpose : To create a competitive and profitable work environment which is committed to delivering the best QSR experience in the world. KRA - Ensuring that the highest standard of customer service is consistently maintained inline with objectives• Ensuring that any complaints are professionally and diplomatically dealt with inaccordance with company procedures• Ensuring that all products are prepared, cooked, and held in accordance with allpolicies and procedures• Ensuring that all equipment and store facilities are maintained within Companyguidelines, encompassing both hygiene and safety requirements• Ensuring the successful implementation of all local marketing strategies andcontinually informing all staff of any changes to pricing, products, and promotions• Providing consistent training and development for all staff and management inaccordance with current company practices• Conducting & supporting the effective recruitment, selection, and onboarding ofall staff, ensuring these processes follow a formal, logical, and professional manneralways in accordance with company practices• Ensuring that all safety, security and accident Reporting policies, practices andprocesses are consistently followed for the safety of staff, customers, and visitors• Dealing professionally with all employee grievances and ensuring that appropriatebehaviour is consistently maintained• Ensuring that all staff and management always maintain a professional image inaccordance with company uniform requirements• Source and formally communicate all new and changed information to all staffand management• Coaching and supporting all team members & management to ensure that thestore and company objectives are consistently achieved• Ensuring that rosters are completed in line with your labour budget• Ensuring that all paperwork, computer, and employee files are maintained in asafe and orderly manner in line with the Company Privacy Policy. If intrested please share me your resume with details at [email protected] or you can whatsup me at ​+91 ​70697 10005 Total years of Experience : QSR Industry Experience: Current salary: Expected salary: Notice period: Awaiting your revert!
Educational Details: Post graduate degree
City: Australia
State: Victoria
Postal Code: 3000
Recruiter: Neha Jain - +91 70697 10005
Qualifications: Post graduate degree
Experience: 3-10 year
Salary:
Industry: QSR
Openings: 1
Primary Responsibilities :
• Ensuring that the highest standard of customer service is consistently maintained inline with objectives• Ensuring that any complaints are professionally and diplomatically dealt with inaccordance with company procedures• Ensuring that all products are prepared, cooked, and held in accordance with allpolicies and procedures• Ensuring that all equipment and store facilities are maintained within Companyguidelines, encompassing both hygiene and safety requirements• Ensuring the successful implementation of all local marketing strategies andcontinually informing all staff of any changes to pricing, products, and promotions• Providing consistent training and development for all staff and management inaccordance with current company practices• Conducting & supporting the effective recruitment, selection, and onboarding ofall staff, ensuring these processes follow a formal, logical, and professional manneralways in accordance with company practices• Ensuring that all safety, security and accident Reporting policies, practices andprocesses are consistently followed for the safety of staff, customers, and visitors• Dealing professionally with all employee grievances and ensuring that appropriatebehaviour is consistently maintained• Ensuring that all staff and management always maintain a professional image inaccordance with company uniform requirements• Source and formally communicate all new and changed information to all staffand management• Coaching and supporting all team members & management to ensure that thestore and company objectives are consistently achieved• Ensuring that rosters are completed in line with your labour budget• Ensuring that all paperwork, computer, and employee files are maintained in asafe and orderly manner in line with the Company Privacy Policy.
Desired Skills:
Skills :- • Must possess excellent customer service skills and have demonstrableexperience in dealing with difficult customers• Must have excellent interpersonal (written and verbal) communication skills• Must have competent computer skills• Must have demonstrable leadership skills including experience in recruitment,selection, training, performance management, safety, security andmanaging difficult situations• Must have demonstrable leadership skills including motivating, delegatingand co-ordinating both current and future activities to ensure that aprofessional team-based environment is created and maintained• Must have a good working knowledge of P&L’s, store paperwork and generalaccounting activities including payroll Store Performance• Restaurant General Manager will ensure the Store Performance is monitored byPOP Balanced Score Card periodically• Key Performance Indicators (KPI’s) are indicated in the Budget/Target columns• Budgets are delivered Quarterly by Operations• Restaurant General Manager is responsible to ensure the stores will have CustomerLead, People Lead, Product Lead and Facility Lead. All management employeesmust participate in or contribute to POPPOP Business Reviews• POP Business Reviews are completed in week one (1) every period with your AreaCoach• Restaurant General Manager will help all Leads prepare, know results and actionsto improve, prior to review• All supporting documents must be reviewed and available.• All POP SMART Actions must be written prior to review, they will then be discussedand approved by Area Coach
Experience Requirements:
• Must have completed LAS, LAR1, LAR2 and Board of Review Candidate Should have experience in QSR.
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