Operations Supervisor

The Supervisor Operations leads a team of local and/or virtual operations employees responsible for ensuring effectiveness and efficiency throughout the entire process. The Supervisor Operations is responsible for daily workflow management, coaching, performance management, team development, mentoring and problem resolution. This role participates in building and implementing changes that create efficiencies, improve productivity, deliver quality, and achieve desired cost to serve. The focus of the position is to develop people, monitor performance, and support the day-to-day needs of our partners through superior operations.

Required: • Any Graduate • Site Specific: Bachelor's degree from an accredited college or university • Site Specific: Minimum 3 years of commercial, capacity, or operations experience • Site Specific: Minimum 3 years Global Forwarding operations experience • Site Specific: External Posting Only: • Minimum 3 years of customer service in a call center or operations environment • Minimum 1 year of leading and managing teams

The duties and responsibilities of this position consist of, but are not limited to, the following: Leadership and Talent Management:

Understand the current network business into the Middle East for migration and plan for effective execution.

• In depth knowledge of CHR global operational system – execution as well as analytical capabilities • Establish connect with regional resources, as required by the business scope • Establish quick connect with network, depending on the key trades – close monitoring of the businesses • First line of defense for operational / pricing / customer service escalations and quick resolutions